Refund Policy

Free Trial

All new accounts include a 7-day free trial. Payment details are required at sign-up. Your subscription will automatically convert to a paid plan at the end of the trial period unless you cancel beforehand. If the service does not meet your needs, cancel before the trial ends to avoid being charged.

Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you will retain access to the service until then. We do not offer prorated refunds for partial billing periods.

Refund Requests

Since all payments are processed by Paddle.com (our Merchant of Record), refund requests are handled through Paddle. If you believe you are entitled to a refund, please contact us at [email protected] and we will work with Paddle to resolve your request.

Refunds may be granted at our discretion in the following circumstances:

• You were charged after cancelling during the free trial due to a processing error
• You experienced a significant, sustained service outage that we failed to resolve
• You were charged in error (e.g. duplicate payment)

Service Credits

In the event of significant service disruptions affecting your logging node, we may offer service credits (applied to future billing) at our discretion. Service credits do not apply to outages caused by third-party exchange downtime.

Contact

For billing or refund enquiries, contact us at [email protected].